🎯 Training Objectives

By the end of the training, participants should be able to:

• Understand DFS concepts and ecosystem
• Identify DFS opportunities for MFIs
• Design and deliver digital financial products
• Manage risks (fraud, cybersecurity, compliance)
• Improve customer experience and financial inclusion

📦 Training Materials Included

• Slides (per module)
• Facilitator guide
• Participant handbook
• Case studies (Africa-focused)
• Templates:
• Customer journey map
• DFS strategy plan
• Risk assessment checklist

⏱ Suggested Duration

• 3–5 days training
• Day 1: Foundations + Ecosystem
• Day 2: Products + Customer Design
• Day 3: Risk + Regulation
• Day 4: Transformation + Data
• Day 5: Implementation + Practicals

🎯 Target Audience

• MFI managers
• Loan officers
• Digital/IT teams
• Product development teams